Question 1

How much does a replacement car key cost?

Accepted Answer

It depends on the make, model and the type of key. We give you a fixed quote on the phone before we set off, and there is no call-out fee, so you know the price first.

Question 2

Do I need to get my car to you?

Accepted Answer

No. We come to your car at the roadside, at home, at work or in a car park, including height-restricted multi-storey car parks, and cut and program the key at the vehicle.

Question 3

Will opening my car damage the door or the lock?

Accepted Answer

No. We open the lock the way a key would open it, so there is no damage to the door, the lock or the paintwork.

Question 4

I have lost my only key. Can you still help?

Accepted Answer

Yes. We come to your car, cut a new key and program it to the vehicle on the spot, then delete the lost key so it no longer opens or starts the car.

Question 5

What do you need from me before you cut a key?

Accepted Answer

We check proof of ownership first: the V5C logbook, or proof of purchase for a car just bought, and photo ID that matches it.

Question 6

How do I pay?

Accepted Answer

You pay when the job is done, by card, cash or bank transfer. There is no call-out fee.

Car Key Questions Answered

Service Questions Answered

Lost Your Keys or Locked Out?

Car Key Questions Answered

How much does a replacement car key cost?

Do I need to get my car to you?

Will opening my car damage the door or the lock?

I have lost my only key. Can you still help?

What do you need from me before you cut a key?

How do I pay?

Service Questions Answered

Can you make a key if I have no key at all?

Will you damage my door or lock?

Is a spare cheaper than replacing a lost key?

Do I need a new ignition or a new key?

Is it the battery or the fob?

Do you come to our yard or depot?

Should I report stolen keys to the police?

Can you get the broken piece out without replacing the lock?

Can you cut a key with no original to copy?

Can you repair the lock or does it need replacing?

Can an independent locksmith replace a keyless key, or is it dealer only?

What should I tell you when I call?

Lost Your Keys or Locked Out?